Product and Pricing
All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

Occasions reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from Occasions, Occasions shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order Occasions cancels your order, we will refund the amount.

The product specifications (weight, size, color etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

Orders and Acceptance of Orders
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if Occasions cancels all or a part of your order, your sole and exclusive remedy is either that:

  • Occasions will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
  • Occasions will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, Occasions accepts Visa, Master Card, Diners Club, Maestro, American Express, and Debit Card, Digital wallets, COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the Occasions website are subject to specific terms and conditions of such third party payment gateways.

Substitution Policy
Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavors/designs is necessary due to temporary and/or regional unavailability issues.

In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

During festivals, in an event that a gift item that you have ordered is out of stock, we will mail you an option of an alternate product. If we do not hear back from you within 24 hours, we will proceed with sending you the alternate item since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

Order Modification/Cancellation Policy
Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91 9867100798 (08:00 hours–22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hours’ notice.

Order/Delivery Confirmation E-mail and SMS
Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact Occasions.

In case you have not received an Order Confirmation e-mail and SMS, please call on +91 9867100798 (08:00 hours–22:30 hours, 7 days a week) or write to us at order@occasionscake.com

You will also receive a Delivery Confirmation e-mail/ SMS when your order has been delivered.

Shipping & Delivery Policy
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to:

  • Bad Weather
  • Political disruptions
  • Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before major occasions, we suggest that you place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.

Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Midnight Deliveries
Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 pm to 11.59 am on the chosen delivery date. Note: Please choose the date of delivery a day prior to the date of occasion.

(E.g. If the occasion is on 2nd January, please choose 1st January as the date of delivery. It will be delivered in between 11:30 PM of 1st January and 00:30 AM of 2nd January)

Fix Time Deliveries
We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.

In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.
  • In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.
Delivery to Hotels Policy
The delivery staff at Occasions are experienced at making deliveries to hotels. However please be aware to make the following information available:

  • Hotel name
  • Full address of the hotel
  • Telephone number of the recipient and the hotel
  • The name of the recipient
  • Room number of the recipient
  • Name of Tour Company, if applicable

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/Marriages Policy
For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host mentioned in the order form at the time of booking.
Delivery to Hostels/PG/Cantonment/Enclosed Premises
Our delivery staff are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

  • Hostel name
  • Full address of the hostel
  • Telephone number of the recipient and the hostel
  • The name of the recipient
  • Room number of the recipient

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

Correct address and contact number is a must of the recipient for placing the order.

In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. OCCASIONS reserves the right to reschedule the delivery to another date/time

The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by OCCASIONS. In the event the delivery is not executed due to any reason whatsoever not attributable to OCCASIONS, the customer shall still be charged for the order and no redelivery or refund will be made by OCCASIONS. The order will be deemed executed and delivered in the following events:

  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting /not reachable.
  • Recipient refused the products.
  • Delivered the product at the Gate/Reception/Neighborhood.
Duplicate Orders
If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Payment Terms
You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on OCCASIONS income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by OCCASIONS.

All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.

Payment Details
Order delivery is totally subjected to the payment credited in OCCASIONS’s a/c. unless payment is received by us, the order will not be processed.

Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Cards, Net banking,

Payment can be done through Visa Electron and other mentioned debit cards

Communications
You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that OCCASIONS provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
Feedback and suggestions
At OCCASIONS, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91 9867100798 (08:00 hours–22:30 hours, 7 days a week) or write to us at myoccasions@gmail.com

Your feedback and suggestions are important to us.

Complaints against perishable products like cakes etc. need to be made within 1 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 24hrs from the time of delivery, after which we will not be able to register any complaints.

Damaged/Defective Products
If any product received by you is damaged/defective, you can let us know the same. You can call us at +91-9867100798 (08:00 hours–22:30 hours, 7 days a week) or send us an e-mail with the photographs of the same at order@occasionscake.com , within an hour of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by it takes 2-3 business days for the refund amount to reflect in your account.
Returns and Refund Policy
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at order@occasionscake.com or call us at +91-9867100798 (08:00 AM-10:30 PM, Monday-Sunday).

Occasions is not responsible and does not guarantee refund for cases where:

Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.

Product quality problems caused by improper handling of the product.

A full refund for cancellations is allowed if made 48 hours or more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by OCCASIONS, refund takes 3-4 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 3-4 working days.

Exchanges
It will not be possible for us to accept any request for product exchanges.